• Hotel Management and Hospitality requires you to have a lot of patience, good communication skills and constantly be amiable
• The field is wide-ranging but essentially it is the art of service experience
• You may study Hotel Management and Hospitality through Diploma and/or Degree, but work experience is also highly valued by employers

Hotel Management and Hospitality is the art of service experience delivered in sectors such as travel, accommodation, dining and events.

If you choose to be part of Hotel Management and Hospitality, you have to have a lot of patience, be able to work under a lot of stress and still deal with even the most demanding customers. This field requires you to have good communication skills and constantly be amiable. You also have to be prepared to work outside a cubicle and may even be on your feet all the time. Being meticulous is important as little details may turn an ordinary customer’s experience into something transcendent. Most importantly, you need to enjoy interacting with people and relish positive feedback from your service.

‘’knowing multiple languages is not required in your studies, but it is definitely useful in your career’’

Training in Hotel Management and Hospitality will prepare you for a growing and exciting industry. According to the World Travel and Tourism Council, tourism accounts for 8% of global employment and has the highest potential for growth of any industry. As a vast and dynamic field, it provides great opportunity if you enjoy working with people.

There are various disciplines under the branch of Hotel Management and Hospitality that you can choose pursue in your career. As part of your training, you may specialise in one of these areas but most employers will also value practical experience.

Fields

• Food and Service Management relates to food planning, production and service delivery.
• Accommodation and Hospitality Management relates to guest service and accommodation management of establishment such as hotels and resorts.
• Event Management involves planning, managing and executing large scale events such as concerts, festivals, ceremonies, etc.
• Tour and Travel Management relates to management of travel and tour industries such as airline and cruise.

Types of jobs

• Catering manager
• Cost control manager
• Travel destination brand manager
• Entertainment manager
• Event planner
• Food and beverage manager
• Food service manager
• Hotel manager
• Purchasing manager
• Restaurant manager
• Training manager
• Travel consultant

Successful people/ companies

• Marina Bay Sands is an integrated resort in Singapore. It boasts a 2561-room hotel, a museum, two large theatres, a long stretch of shops, 7 celebrity chef restaurants (at the time of opening) and the world's largest atrium casino. Its convention-exhibition centre has a proven track record of hosting regional as well as international tradeshows and exhibitions.
• Carnival Corporation is an American-British cruise company and the world's largest travel leisure company, with a combined fleet of over 100 vessels across 10 cruise line brands. Its cruise ships travel through Europe, Mediterranean, Caribbean, China and Southeast Asia.

There are several pathways towards a Hotel Management and Hospitality Degree after your Secondary Education. You can choose to pursue a Pre-University course, a Foundation in Arts in your chosen university or a Diploma. Upon completion of any of those qualification, you will then be eligible to pursue a Degree in Hotel Management and Hospitality. A Diploma or Degree in Hotel Management and Hospitality will usually include practical training. Internships provide invaluable on-the-job experience and may lead to employment in the future.

Types of qualifications

• Foundation in Arts
• Diploma in Hotel Management and Hospitality
• Degree in Hotel Management and Hospitality

Entry requirement

• Good pass in Secondary Education. Subject prerequisites may apply.
• Minimum 3 credits in Secondary Education. Subject prerequisites may apply.
• Good pass in Secondary Education and a Pre-University course, Diploma or Foundation in Arts.*

Duration of courses

• 1 year
• 2 to 3 years
• 3 to 4 years

*As a rule of thumb: ‘A’ Level minimum 2 Es; STPM minimum 2 Cs; Australian Pre-University minimum of ATAR 50.0; CPU minimum average of 50% in 6 subjects; Diploma minimum CGPA of 2.0; Foundation in Arts minimum CGPA of 2.0.